Shipping & Returns – Glow Hub Beauty
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Welcome to Glow Hub Mini Market, click, hold and drag your favourite product into the basket to shop.
Tip: Swipe any product to the right >> to add it to your basket! Simple!.
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Well done! you’ve got one free Mini, just drop it to your basket.
4 for 3!
Well done! you’ve got one free Mini, just add it to your basket.
Hello!
Welcome to Glow Hub Mini Market, click, hold and drag your favourite product into the basket to shop.
Tip: Swipe any product to the right >> to add it to your basket! Simple!.
4 for 3!
Well done! you’ve got one free Mini, just drop it to your basket.
4 for 3!
Well done! you’ve got one free Mini, just add it to your basket.
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Free Shipping for orders over £20
Free Shipping for orders over £70
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Shipping

Free Delivery for orders Over £30
Next Day delivery available

Shipping & Returns

UK 🇬🇧

Due to possible Royal Mail strikes over & after Cyber Week, please be aware that in some cases, standard delivery times may take slightly longer than anticipated.

UK delivery: 4-6 working days

£3.75

Free UK delivery - Spend £25: 4-6 working days

FREE

Express delivery (order before midday for 1 working day delivery)

£5.50

 

Selected European Countries

 

Reduced shipping to the following select countries:

🇩🇰 Denmark, 🇫🇷France, 🇩🇪Germany, 🇬🇷Greece, 🇮🇪Ireland, 🇮🇹Italy, 
🇳🇱Netherlands, 🇪🇸Spain.

Spend under £50: 3-7 working days

£27.00

Spend £50: 3-7 working days

£10.00

Spend £70: 3-7 working days

FREE

 

🌎 Delivery for rest of Europe & the World

These shipping rates apply to all countries outside of the UK and European Countries listed above.

 

Spend under £60: 3-7 working days

£27.00

Spend £60.00 - £99.99: 3-7 working days

£8.00

Spend £100: 3-7 working days

FREE

   


Do you ship internationally?

 

All international orders are handled by DHL International via a fully tracked service. Shipping takes on average 3-7 days worldwide and tracking details can be accessed via your despatch email, or the Shop App. Please note, on arrival to choose country, your order may be subject to customs and taxes charges external to our control. If you require any help with your order, please contact us at hello@glowhub.com. Due to Brexit new charges in regards to customs fees and VAT charges have now been put into place as items cross the border from the UK into the EU. You may be charged import VAT (estimated 20-27% of value), import duty (% depending on items orders) and a customs fee before being able to receive your parcel. You will have to pay on receipt of the parcel into the country, with payment to your local delivery company. These fees are not allocated or charged by Glow Hub and unfortunately cannot be covered by us at this time.

Do you do free delivery?

Yes we offer free delivery for all UK orders over £30. This is applied automatically at checkout


Can I change, update or cancel my order once I've placed it?

Email us at hello@glowhub.com as soon as you can if you would like to cancel or change your order. We tend to fulfil orders pretty_quickly, but we’ll do our best to process your request if possible.

How can I check the status of my order?

Go to your Account page + all the details will be there

Can I use multiple promo codes at checkout?

Unfortunately your order can only be processed with one discount, this includes discount codes and any site wide flash sales.

How long does it take to ship?

For UK based orders expect 3-5 working days for your parcel to be arrive if you’ve chosen Standard Delivery. If you want your parcel asap, Next Day Delivery orders placed need to be placed before 12pm Monday - Friday :) Please note- due to the high volume of parcels being sent at this time Royal Mail are unable to guarantee these delivery times and some orders may take longer.

How can I check the status of my order?

You can view order status on your Account page. I'm having problems with the tracking. Ooops…  In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, reach out to us as soon as you can via hello@glowhub.com + we’ll give you the inside info. You can also track your order here  

 

How can I edit my shipping address?

If your order is shipping to an incorrect address, email hello@glowhub.com as soon as possible + we’ll do our best to change this for you. If you parcel has already left with our carrier it will unfortunately be delivered to the address as given on the order.

Can the delivery country be different from the billing country?

Unfortunately, no. In order for us to process & complete your order the country in the billing address must be the same as the delivery address.

What can I do if my payment is declined?

Here’s a few things to check: is your card’s billing details (such as the security code & billing address) exactly match what you’ve entered into our system. Nxt, check the expiry date. If all this info is correct your card issuer may have declined your payment ☹. They don’t tell us the reason for this, so it’s best to check with them before trying your card again. If none of these apply, please contact hello@glowhub.com + we’ll do our best to help. 

 

FAQ

Do you ship internationally?

All international orders are handled by DHL International/FedEx and UPS via a fully tracked service. Shipping takes on average 3-7 days worldwide and tracking details can be accessed via your dispatch email, or the Shop App.

Please note, on arrival to choose country, your order may be subject to customs and taxes charges external to our control.

If you require any help with your order, please contact us at hello@glowhub.com. Due to Brexit new charges in regards to customs fees and VAT charges have now been put into place as items cross the border from the UK into the EU.

You may be charged import VAT (estimated 20-27% of value), import duty (% depending on items orders) and a customs fee before being able to receive your parcel. You will have to pay on receipt of the parcel into the country, with payment to your local delivery company. These fees are not allocated or charged by Glow Hub and unfortunately cannot be covered by us at this time.

 

Do you do free delivery?

Yes we offer free delivery for all UK orders over £30 and free Europe and Rest of the World delivery when your order reached the value listed above. This is applied automatically at checkout

 

What’s your return policy?
 Changed your mind?

No problem. We accept returns on unused and unopened products within 30 days.

For the full details on our returns policy check our terms of use.

If your item is damaged or not fit for use then please let us know and we will arrange for a refund or exchange.

To process your return, pop us an email at hello@glowhub.com letting us know your name, address & order number and we’ll help you place the return.

You will be refunded in full to your original form of payment.

Unfortunately we will not refund postage costs unless the product you received was damaged or not fit for use. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid.

Can I return the Under Cover Concealer?

We advise all customers to use the Shade Finder when shopping the Glow Hub Under Cover Concealer, this will reduce waste and help you find your perfect match. As with all our products, we are unable to accept any returns on opened product, unless it is faulty. We are able to offer a free of charge exchange to all customers that use the Shade Finder but the match is not quite right, but please ensure the product remains in a re-sellable condition, un-opened or tested. 

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