By purchasing, using, or accepting a Glow Hub e-gift card you agree to enter into a contract with GLOW HUB and to be bound by our website Terms and Conditions which are incorporated into these Terms and Conditions.

Please read them carefully before purchasing, using or accepting a Gift Card. By purchasing, using or accepting a Gift Card, you accept that your contract with us for the Gift Card will be governed by these Terms and Conditions together with our website Terms and Conditions.

Gift Cards are not cheque guarantee, credit, charge cards, e-money or regulated payment instruments. Please note that Gift Cards are not regulated as payment instruments under the Payment Services Regulations 2017 and amounts on them are not electronic money under the Electronic Money Regulations 2011. Accordingly, rights and protections under those regulations do not apply and the Financial Conduct Authority does not supervise this service or the Gift Cards.

PURCHASING AN E-GIFT CARD.

E-gift cards may be purchased and activated for a minimum value of £10 and a maximum value of £100. E-gift cards are only available in GBP. Payment for e-gift cards is accepted by debit card, credit card and PayPal. You cannot purchase an e-gift card using another Gift Card.

E-GIFT CARD DELIVERY

Once your e-gift card order has been approved by us and your payment to us has cleared for the full purchase value of your e-gift card, your e-gift card will be delivered to the email address you nominate for delivery when completing your order. The email address you nominate for delivery should be yours or the person you have nominated to receive and use your e-gift card.

Your e-gift card will not be delivered until your payment to us has cleared for the full purchase value of your e-gift card.

Provided your payment has cleared, your e-gift card will be delivered to your nominated email address on the specific date you nominate for delivery when placing your order. The specific delivery date you nominate for delivery when placing your order must be within 2 months of the date of your order. If your payment has not cleared by the specific date you nominate for delivery, your e-gift card will be delivered after your payment has cleared.

Glow Hub do not accept responsibility for any losses resulting from any e-gift card being delivered to an incorrect email address due to errors made by you within your order. You must therefore take extra care when entering details in your order.

REDEEMING A GIFT CARD

Your Gift Card can only be used to make purchases online at Glow Hub in the UK. Any purchases made using any amount on your Gift Card by you or any other person will also be subject to our website Terms and Conditions, Terms of Use and Privacy Policy.

To use any amount on your Gift Card, the user will be required to enter the 8-digit PIN which can be found, in relation to e-gift cards, on the delivery email which is sent to you (or the person you have nominated to receive and use your e-gift card).

If the entire amount on your Gift Card has not been spent, the remaining balance will be updated after every transaction and will remain on your Gift Card to use until expiry.

The amount on your Gift Card can be used towards the purchase amount of items that are priced higher than the balance of your Gift Card, provided that you or the user making the transaction also pay the difference for such items using one of our prescribed payment methods.

EXPIRY

Your Gift Card is valid for 24 months from the day of activation. The day of activation is the date on which either: (a) the e-gift card is actually delivered to your nominated email address.

Your Gift Card cannot be redeemed or used once it has expired.

CHECK BALANCE

You can check your giftcard balance by either emailing us at hello@glowhub.com, or by clicking on the VIEW BALANCE button from the email we’ve sent when the Gift Card was purchased. If you can’t find the email please contact us at hello@glowhub.com so we can resend the email.

RETURNING ITEMS PURCHASED WITH AN E-GIFT CARD

If you or the person you have nominated to receive and use your Gift Card have purchased items with a Gift Card, but then subsequently return the items and are entitled to a refund for them in accordance with our general website Terms and Conditions, any money owing by us for the refund will be added to the remaining balance on the Gift Card (for any purchase amount originally taken from your Gift Card), or refunded to the other prescribed payment method used to pay us (for any purchase amount originally taken from another prescribed payment method other than the Gift Card).

 

CANCELLATION OF YOUR E-GIFT CARD

You have the right to cancel your e-gift card within 14 days of your order being placed at your nominated email address for delivery provided that you give Boohoo formal written notice of your intention to cancel by contacting our customer services team at: hello@glowhub.com, and provided that you have not used the funds on your e-gift card. If you decide to exercise your cancellation right, Glow Hub will refund the amount of your e-gift card to the original payment method used to purchase the e-gift card within 30 days of our customer services team receiving your written notice of cancellation.